Terms & Conditions (T&C) - Last Updated (15 Jan 2023)

Terms of use on Hub.timesdirectories.com and when you avail the services of our partner microsites / merchants

MCBI and its affiliates (partner merchants) offer many services to help industry players run their business, including a platform where wholesalers / distributors can showcase their wares and and visitors can easily & safely browse and compare products & services across all industries. As part of running the E-marketplace platform where wholesalers / distributors can showcase their wares, MCBI is not responsible and will not intervene in any business-related or transactional matter arising from disputes between individual merchants and their clients. 

All enquiries for specific products / services should be directed to the issuing merchant on their corresponding microsite which would include company-specific terms & conditions ( T&C) for trade. All visitors are expected to do their own due diligence when evaluating products / services on offer by our partner merchants / distributors and to check with relevant authorities if they have any doubts or concerns.    

Information we collect

Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services. 

Account & Contact Data: When you register on our website to order from MCBI-Direct, or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required), your business sector and interest in our E-marketplace, as well as a personal password. We never record or store credit card information from our customers, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing.

Browser Data: When you visit our website and access our online services, we detect and store your browser language and geolocation in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.
Your browser may also be used to store and retrieve your current session data, with the help of a session cookie.

Form protection: some forms on our website may be protected by Google reCAPTCHA. This technology relies on heuristics that are based on technical characteristics of your browser and device, and may also use specific Google cookies.

Customer Databases: When you subscribe to our e-Marketplace hosted service and create your own Merchant Microsite (or using a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully. This data will often include personal information, for example: your employees (i.e. users accounts), your contacts and customers, your messages, pictures, videos, etc

We only ever collect this information on your behalf, and you always retain ownership and full control on this data.

Conditions of Sale (MCBI-DIRECT Customers Only)

Orders: We accept purchases deliverable within Singapore addresses only. All orders are subject to availability. Marshall Cavendish Business Information Pte Ltd reserves the rights to restrict and/or reject any orders received for any reason whatsoever in its sole discretion.

Price: All prices quoted on our site are subject to change without prior notice. From time to time, our partners/affiliates may increase the charges/rates of their products/services and/or the quantity available for sale during the relevant period. Marshall Cavendish Business Information Pte Ltd reserves the right to increase such charges/rates and/or the quantity available for sale accordingly during the the relevant period, however and whenever it shall deem appropriate in its sole discretion.

Mode of Payment: We accept payment in Singapore Dollars through credit card via Stripe (our default payment gateway processor).

Fulfilment & Delivery: Fulfillment and delivery are subjected to 5-10 business days upon payment. Orders placed after 5:00 PM SGT for in-stock merchandise will be processed the following business day. All deliveries are within Singapore only. Delivery will be charge where applicable.

Return & Exchange Policy: Returns and Exchange for products & services purchased via our site: hub.timesdirectories.com must be done within seven (7) working days starting from the official receipt of goods/services. You may return your order (or items) for any of the following reasons listed here:

  • You received the wrong item in your package
  • Products that are defective or damaged upon receipt

Requirements for Return and Exchange are as follows:

  • Only applicable for products purchased via hub.timesdirectories.com (please provide order confirmation number issued to you during return and exchange request)
  • Only applicable for one to one exchange for same product
  • The products must be in new condition and returned in the original, no broken seal, unopened packaging and any free gifts received with it (if applicable)
  • The product must not have been used

Every request for return and exchange is subject to MCBI’s approval. The exchange product will not be eligible for further exchange unless it is defected or damaged upon receipt.

Please note that we do not accept returns for the following reasons:

  • Products obtained from a source other than hub.timesdirectories.com
  • Damaged by negligence, misuse, or activities other than the intended purpose
  • Change of mind

If your return meets all the requirements above, please contact our customer service team at bizinfo@sg.marshallcavendish.com for further assistance.

Policy Updates

We may update this T&C agreement from time to time, in order to clarify it, to reflect any changes to our E-marketplace, or to comply with legal obligations. MCBI reserves the rights to make any changes to these terms and condition at any time without any prior notice. The "Last Updated" mention at the top of the policy indicates the last revision, which is also the effective date of those changes.

Contacting Us

If you have any questions regarding this T&C agreement, or any enquiry about your personal data, please reach out to the E-marketplace Helpdesk or contact us via our Contact form or by post:

Marshall Cavendish Business Information Pte. Ltd.
1 New Industrial Road, Times Centre
Singapore 536196

UEN: 197301589M